French Team Leader – VIP Tourism Services
French Customer Support (Neo-banking project)
February 19, 2021French Speaker – Technical support for Microsoft
February 19, 2021Are you the French Team Leader – VIP Tourism Services, that we are looking for?
Resolving customer queries/ concerns/ enquires regarding client’s services. Using multi-channels to converse and follow up with the customer. Be able to cross and upsell additional products. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
- Welcome customers (by phone and email)
- Manage the back-office processing of reservations (booking, issuing, modifications and cancellations of services)
- Ensure after-sales follow-up, dispute management and compensation
- Advise and sell client’s services (flight / packages / flight + hotel)
- Process and carry out the administrative follow-up of the files (invoicing, convocation, delivery of travel documents)
- Establishes the customers’ needs to diagnose and resolve problems
- Ability to converse with the customer via multichannel (voice, email etc.)
Requirements
The role of the French Team Leader – VIP Tourism Services requires:
- 1-2 years of working experience in contact center or customer service environment
- Fluent in French plus English
- Strong written and verbal skills
- Degree in Tourism or a strong experience in Tourism / travel agencies will be consider as a plus
- Previous experience of at least 1 year in Customer Service
- Used at least one of the GDS tools (Amadeus), B2B Travel websites, etc.
- Comfortable speaking, organized, responsive and rigorous
- Able to welcome, listen, analyze and organize the workload
- Marketing knowledge and sales skills will be considered as a plus
- High level knowledge of Windows/MS Office
- Ability to work autonomously/independently
- Strong Communication and Soft Skills
Benefits
- Competitive remuneration package
- Opportunities for international Career through company’s International Mobility program
- Training by certified instructors
- Numerous benefits and discounts
- Professional growth & development opportunities
- Free Greek language courses
- State of the art premises located close to the center of Athens, providing a great working environment with relaxing break areas
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Only CVS in English will be reviewed
