German Support Experts - Relocation covered - Barcelona

We are recruiting tech savvy experts to support the users of a world leader company in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a German Support Expert your responsibilities will be:

  • Interact with users via email, phone, and chat
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation

*The position requires VISA and EU citizenship*

Only CVs in English will be reviewed.
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    To be successful in this role you need:

    • Native level of German
    • Advanced level of English
    • EU citizen / VISA holder
    • Previous customer facing experience (B2B or B2C)
    • Prior experience in multi-channel customer support
    • Experience working within a metric and target focused work environment
    • Excellent listening and communication skills, written and verbal
    • Demonstrated ability to work through complex technical problems
    • Strong attention to detail

    What do we offer:

    • Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
    • Salary: 20.671,82 € gross/year
    • Relocation Package:
      • Flight ticket
      • Taxi to the airport
      • Taxi from the airport in Spain to your new accommodation
      • PCR test cost compensation
      • Accommodation: Nice individual studio in a residence with Gym, swimming pool, cafeteria
      • Support with a private Health Insurance
    • Continuous training and development program
    • Employment with the world's largest provider of contact center services
    • Excellent work environment, great colleagues, social arrangements and personal development
    • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

    Only CVs in English will be reviewed.