Do you speak French? A new position in customer support is opening a new door in your life!

On behalf of our client, we are currently looking for an enthusiastic & communicative Customer Support Advisor. Ready to join your next adventure?

You will handle and resolve customers’ technical issues at the first contact if possible following troubleshooting protocols through multiple contact channels (phone, e-mail, chat), while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

Now, you can use your language skills and be a part of a dynamic and multicultural team in Greece!

Duties:

• Provide solutions to questions of customers
  
• Assist customers to manage/secure their account & passwords
• Resolve customers’ online store post-sales requests
• Deliver high quality support: provide accurate and complete information by using the right methods/tools
  
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions
• Identify and assess customers’ needs to achieve satisfaction