As a Travel agent, you will assist their clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems. Another vital aspect of the Travel Agent position is to promote and sell our flight addon products as a natural extension of conversation with the customer. Our intention is to provide a more complete service to our customers by travelling with peace of mind and security.

Responsibilities

• Receive & process incoming calls, emails & social media requests
• Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
• Manage flight cancellations, rebookings and force majeure situations
• Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Customer Service department as a whole
• Report technical issues, customers’ complaints and other problems
• Enjoy and encourage working with sales