Romanian Customer Support - Based in Athens - Athens

On behalf of our client, a large multinational track manufacturing company, we are looking for a Customer Support Specialist to serve the Romanian market.

The successful candidate will ensure that the organization is meeting the customer's requirements on a day-to-day basis, by providing roadside assistance focusing on minimizing Truck or Bus downtimes by solution-oriented active case management.

On a typical day in this customer support specialist role you will:

• Be the first point of contact for the incoming calls concerning breakdowns and create appropriate cases in the CRM system after identifying the customer, vehicle, location, and verification of GOP coverage.
• Select the appropriate solution and call a dealer, technician, or third party to perform the assistance.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
• Ensure a high level of partner service and a positive partner experience 
• Contact can be established across all provided channels like phone, e-mail, webmail, fax, letter and in the future potentially also chat.