German Customer Support - Pharmaceutical Company- Remote all over Greece - Athens

Do you speak German? Do you want to work for one of the biggest pharmaceutical companies? Do you want to work 100% remotely from all over Greece?

Then we want you to work for one of the greatest companies in the pharmaceutical industry! On behalf of our client we are looking for a talented & communicative Customer Service Agent to join a dynamic and human oriented team, to assist them daily on issues with their medical devices!

Responsibilities:

• Comply with the company’s policies and procedures to meet business requirements
• Answer inbound calls and emails within guidelines/goals
• Be responsible for dealing with all customer enquiries ensuring the highest level of service
• Maintain accuracy and security of customer information on the database
• Provide friendly and efficient service to the worldwide community
• Identify and escalate issues appropriately
• Monitor and control numerous concurrent tasks
• Proactively and independently work to meet targets and goals