Italian Support Specialist - Social Media Platform - Athens

For everyone who wants to start a career in Customer Support, working for one of the biggest Social Media platforms can be a great stepping stone to start a career in this area.

Are you a fluent Italian speaker? We are looking for Italian-speaking Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career.

What you will do:

• Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them
• Address issues via chat, email, or phone channels, following operating procedures
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution