Bulgarian Speakers - Customer Support Agents - Relocation covered - Athens

Do you speak Bulgarian ? A new position in customer support is opening a new door in your life!

On behalf of our client, we are currently looking for an enthusiastic & communicative Customer Support Agent. Ready to join your next adventure?

You will handle and resolve customers’ issues at the first contact if possible following troubleshooting protocols through multiple contact channels (phone, e-mail, chat), while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

Now, you can use your language skills and be a part of a dynamic and multicultural team in Greece!

Duties:

• Resolve customers’ online store post-sales requests
• Deliver high quality support: provide accurate and complete information by using the right methods/tools
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions
• Identify and assess customers’ needs to achieve satisfaction